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Job Description – LSC Ltd

Job Title:            Internal Account Coordinator

Reports to:        Director of Sales and Marketing

Based at:            Libra Speciality Chemicals Ltd, Brinell Drive, Northbank Industrial Estate, Irlam, M44 5LF

Role Summary/Purpose

• As part of the Libra sales team, actively promote the Libra Speciality Chemicals name, products and services into a global market.
• Carry out multiple duties including Order processing, Production oversight, Transport & Logistics and Invoicing.
• Provide all the relevant copies of COAs, POD, raw material collection.
• Be the internal face for our customers and ensure orders and expectations are met.

Essential responsibility:

Libra Speciality Chemicals are offering an excellent opportunity for an experienced Account Coordinator, ideally with a background in surfactants/chemicals.

The Account Coordinator will take responsibility for managing and carrying out all related matters for our customers.

The business is looking for a clear communicator, confident, self-motivated and proactive candidate with enthusiasm, a passion for sales and putting customers first. Suitable candidates will have the ability to prioritise multiple orders and allocate stock to meet all customer expectations.

Duties/ Areas of Responsibility:

• Internal focus for identified customers.
• Inputting orders.
• Order acknowledgement (Confirmation of completion & collection date/ Amending orders, tracking date movements & communicating to customers).
• Create and send COA/ collection notes to customers.
• Manage Customer Release Notes.
• Generate invoices to customers.
• Dealing with customer complaints.
• Regular dialogue with customers by phone, email and face to face meetings to develop strong relationships.
• Quarterly customer forecast/offtake (Check, Plan and allocate stock).
• Monthly stock report to be generated and sent to customers.
• Understand customers market and align the business to deliver their expectations.
• Proactively ring customers to encourage the placement of new sales orders.
• Assist in organising exhibitions, attending as required.
• Other tasks as required by your manager.

Desired Characteristics:

• A strong customer service background.
• Work under pressure and to strict and sometimes challenging deadlines, with the ability to prioritise own work.
• Work on own initiative but realise the need for the whole team to get the business done.
• Excellent communication skills, written and verbal.
• Excellent interpersonal skills.
• Have excellent administration, planning, organisational and timekeeping skills.
• Positive “Can Do” attitude to challenge and deliver customer expectations.
• Ability to remain flexible and deliver any ad-hoc duties/specific projects as assigned.
• Chemical knowledge is desirable.

Package:

25 days holiday + bank holidays, 3% pension, Laptop

Salary range competitive